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  • Destination
  • Downtown
    Enjoy a huge range of entertainment, dining, shopping and sightseeing opportunities, all within an easy, eye-catching 10-minute walk.
    West Side
    From tigers and coffee to meat markets and Mexican restaurants, the West Side is a fascinating mix of old-school and up-and-coming.
    Grit, growth and creativity characterize this downtown neighborhood, which boasts unique galleries, clever dining spots and many pleasant…
    Heritage Hill
    One of the nation’s top old-house neighborhoods – with 1,300 buildings dating back to 1844 – is just a five-minute walk from downtown.
    Medical Mile
    This world-class health-sciences corridor is spurring new retail and residential developments well beyond its namesake mile.
    North Quarter
    The city’s largest park, tiniest burger joint, oldest sweet shop and newest best-bar winner are just a few of the pleasures that await visitors.…
    Diversity is the hallmark of Southtown, with numerous ethnic groups contributing to a vibrant mix of restaurants, shops and events.
    An eclectic mix of specialty shops, galleries, restaurants and entertainment venues reflect this area’s friendly, funky, fabulous character.
    Choose from our curated Personas.
    Grand Rapids Aerial

    Contact Us

    Questions? Comments? Suggestions? We want to hear them all - about Grand Rapids, the Experience GR Team, our web site, you name it! 

    Use the list below to locate the appropriate contact person, or call/email our office at: 

    171 Monroe Ave NW, Suite 545
    Grand Rapids, MI 49503
    (616) 459-8287 (800) 678-9859 Fax: (616) 459-7291

    Staff can be emailed directly by using first initial last name [at] or simply copy the email and paste into your send field of your email. 

    Experience Grand Rapids is currently a victim of Caller ID spoofing. Caller ID "spoofing" occurs when a caller deliberately falsifies the information transmitted to your Caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally.  U.S. law and FCC rules prohibit most types of spoofing. If you are receiving such calls, please take a moment to file a complaint with the FCC, they can be reached by phone at 1-888-CALL-FCC (1-888-225-5322) or online at   We apologize for any inconvenience this may cause you.

    Staff Listings


    Doug Small, CTA

    (616) 459-8287 ext. 3541

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    Jackie Stone, CTA

    Executive Coordinator
    (616) 459-8287 ext. 3552

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    Kim Young, CTA

    Vice President of Information Systems
    (616) 459-8287 ext. 3555

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    Dan Jonkman, CTA

    Vice President of Finance & Administration
    (616) 459-8287 ext. 3548

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    Carol Campbell, CTA

    (616) 459-8287 ext. 3572

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    Kimberly Kajdan, CTA

    Information Systems Specialist
    (616) 459-8287 ext. 3551

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    Sales & Services

    Tom Bennett, CTA

    Vice President of Sales & Services
    (800) 678-9859 x 3544

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    Mary Manier, CTP, CTA

    Director of Sales
    (800) 678-9859 ext. 3554

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    Bob Snyders, CTA

    National Sales Director
    (800) 678-9859 ext. 3546

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    Heidi Schmitt, CTA

    Director of State Accounts
    (800) 678-9859 ext. 3557

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    Nichole Steele, CTA

    National Sales Director
    (800) 678-9859 ext. 3547

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    Leslie Hastings, CHSP, CASE

    National Sales Manager
    (703) 469-1784

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    Nancy Ruppert, CTA

    Convention Development Manager
    (800) 678-9859 ext. 3549

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    Dave Nitkiewicz, CTA

    Specialty Markets Sales Manager
    (800) 678-9859 ext. 3574

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    Marlene Bushouse, CTA

    Sales Coordinator
    (616) 459-8287

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    Kim Rangel, CMP, CTA

    Director of Events
    (800) 678-9859 ext. 3543

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    Maria Liddil, CTA

    Events Specialist
    (800) 678-9859 ext. 3575

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    Tim Nelson, CMP, GMS, CTA

    Convention Services Manager
    (800) 678-9859 ext. 3556

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    Andie Newcomer, CMP, GMS, CTA

    Convention Services Manager
    (800) 678-9859 ext. 3559

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    Nina Fox, CTA

    Convention Services Specialist
    (800) 678-9859 ext. 3540

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    Janet Korn, CTA

    Senior Vice President
    (616) 459-8287 ext. 3545

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    Kate Herron, CTA

    Director of Marketing
    (616) 459-8287 ext. 3553

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    Andrea Robyns, CTA

    Marketing Technology Director (616) 459-8287 ext. 3550

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    Laura Edgington, CTA

    Marketing Manager
    (616) 459-8287 ext. 3571

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    Lisa Verhil, CTA

    Visitor Services Manager
    (616) 459-8287 ext. 3578

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    Stephanie Kotschevar, CTA

    Public Relations Specialist
    (616) 459-8287 ext. 3577

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    Ashley Gechoff, CTA

    Visitor Concierge
    (616) 459-8287 ext. 3542

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    Board of Directors

    Board of Directors

    Thank you to our Board of Directors that share their passion for Grand Rapids.

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