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  • Destination
    Neighborhoods
  • Downtown
    Enjoy a huge range of entertainment, dining, shopping and sightseeing opportunities, all within an easy, eye-catching 10-minute walk.
    West Side
    From tigers and coffee to meat markets and Mexican restaurants, the West Side is a fascinating mix of old-school and up-and-coming.
    Heartside
    Grit, growth and creativity characterize this downtown neighborhood, which boasts unique galleries, clever dining spots and many pleasant…
    Heritage Hill
    One of the nation’s top old-house neighborhoods – with 1,300 buildings dating back to 1844 – is just a five-minute walk from downtown.
    Medical Mile
    This world-class health-sciences corridor is spurring new retail and residential developments well beyond its namesake mile.
    North Quarter
    The city’s largest park, tiniest burger joint, oldest sweet shop and newest best-bar winner are just a few of the pleasures that await visitors.…
    Southtown
    Diversity is the hallmark of Southtown, with numerous ethnic groups contributing to a vibrant mix of restaurants, shops and events.
    Uptown
    An eclectic mix of specialty shops, galleries, restaurants and entertainment venues reflect this area’s friendly, funky, fabulous character.
    Choose from our curated Personas.
    Customer Service

    Nominations

    Thank you to all who submitted to the Wave Awards.  Nominations are now closed. All nominees will be judged by the criteria below. Winners will be announced October 25 and will be recognized at the Impacting Hospitality Celebration, November 17, 2016 at 3:30 PM at DeVos Place.


    Criteria

    • Attitude: Is the nominee friendly, courteous and respectful to guests? Does the nominee represent the business well and create a positive first impression?
    • Attentiveness: Does the nominee make each guest feel like a priority by actively listening and anticipating guest needs?
    • Performance: To what extent does the nominee address guest concerns with a sense of urgency and provide a timely solution? Is the nominee effective at exceeding customer expectations and producing repeat business?
    • Knowledge: To what extent is the nominee knowledgeable of Grand Rapids, Kent County, current events and other local businesses? Does the nominee answer questions correctly or find answers quickly?
    • Consistency: Does the nominee exhibit the above characteristics for every guest encounter? Is the business frequently receiving positive feedback about the nominee from guests?

    Rules

    1. Hospitality service providers who have worked for a minimum of one year in a customer service position are eligible to be nominated. Nominees must spend the majority of their time on the job interacting with visitors to Kent County.
    2. At least one year of hospitality service must have been worked in Kent County.
    3. Nominees may not own the business from which they are nominated.
    4. Nominees may not hold a management role (this recognition is for front line employees who go above and beyond as a hospitality service provider).