Even if you've visited Grand Rapids in the past, COVID has changed the way people can experience the attractions in the Grand Rapids area. We know there are a lot of questions related to planning your trip, including planning ahead to visit one our many area attractions. We started with some of the most commonly asked questions about four of our main attractions.

Medallion Garden at Meijer Gardens with sculpture: Mad Mom, Tom Otterness

Frederik Meijer Gardens & Sculpture Park

Photo Credit: Dean VanDis


How to Experience Frederik Meijer Gardens & Sculpture Park:

Do I need to purchase tickets in advance?

No, all tickets are purchased on-site at the Gardens’ main admission desk.

Are there timed tickets?

No.

What are the current hours of operation?

Frederik Meijer Gardens & Sculpture Park is open Monday-Saturday from 9am to 5pm and Sunday from 11am to 5pm.

What can I expect when I arrive?

The pathway leading to the main entrance has been widened and marked with arrows to separate people entering and leaving the facility. Plexiglass barriers have been installed at points of interaction between guess and workers. Signs at the main entrance inform guests that they should visit at another time if they are feeling unwell and that they need to wear masks indoors. Physical distancing reminders have been placed throughout the facility.

Do I have to come at a specific time?

No.

Will they take my temperature?

No.

Do we have to wear masks?

Yes, all visitors and workers over the age of five are required to wear a mask at all times inside the facility, unless they are physically unable to wear one. Guests may temporarily remove masks while eating/drinking in the Café or Snacking Area. Guests should also consider wearing masks outside in the Sculpture Park if they cannot maintain at least 6’ distance from people outside their own household.

How many people area allowed to enter?

Indoor attractions are limited to 50% of normal visitor capacity by order of the Michigan Department of Health and Human Services. The Gardens limits capacity to ensure proper distancing.

Are there sanitation areas?

No-touch hand sanitizer stations are located throughout the facility, including near entry points. Meijer Gardens has implemented a cleaning plan and enhanced infection-control measures in accordance with CDC Guidance.

Is there an on-site restaurant open?

The James & Shirley Balk Café has altered its menu to offer a variety of grab-and-go items, made fresh daily. Due to current guidelines, staff must collect the name and phone number of all parties who choose to dine in. Otherwise, all food and beverages can be taken to-go and enjoyed in the Meijer-Shedleski Picnic Pavilion.

Are there parts of the attraction that are closed?

Areas and grounds that are closed are clearly marked. Click here for a map showing closed areas.

A Visitor at the Grand Rapids Art Museum

Grand Rapids Art Museum

Photo Credit: Experience Grand Rapids


How to Experience the Grand Rapids Art Museum:

Do I need to purchase tickets in advance?

Grand Rapids Art Museum (GRAM) encourages all guests to reserve admission tickets prior to arrival. Tickets can be purchased up to two weeks in advance, and all non-member ticket orders will receive a 10% discount. (Members enjoy free admission.) If you purchase tickets on site, you will not be able to use cash and may have to wait to tour the Museum depending on current visitor capacity. 

Click here to reserve tickets.

Are there timed tickets?

Yes - You will choose a date and time for your visit when you select tickets online.

Do I have to come at a specific time?

You are selecting a 30-minute entrance window when you choose a time online. For example, if you choose 3:00pm, you can arrive between 3:00pm and 3:30 pm. GRAM asks guest to try to limit their visit to two hours.

What are the current hours of operation?

Tuesday 12pm – 6pm
Thursday 12pm – 9pm
Saturday Member hours 10am – 12pm, Public hours 12pm – 6pm
Closed Monday, Wednesday, Friday & Sunday

What can I expect when I arrive?

You will be greeted with a temperature check and touch-free ticket interactions at the Visitor Services desk. Bag check has been suspended so please do not enter the Museum with any large bags or items. A one-way traffic flow limits the possibility of guests crossing paths and limits the number of physical touchpoints.

Will they take my temperature?

Yes, GRAM performs a temperature check on all guests, staff and volunteers who enter the building.

Do we have to wear masks?

Yes, everyone over the age of two will be required to wear face coverings at all times while in the building. GRAM defines an acceptable face covering as one that covers both the nose and mouth and wraps under the chin. Masks will be provided if you don’t have one.

How many people area allowed to enter?

Indoor attractions are limited to 50% of normal visitor capacity by order of the Michigan Department of Health and Human Services. GRAM limits capacity through its timed ticketing system to ensure proper distancing.

Are there sanitation areas?

Hand sanitizer stations are accessible at all entrances as well as in common gallery spaces. Routine cleaning of all high-traffic and high-touch areas and surfaces has been stepped up, as have daily deep cleans when the building is closed to the public.

Is there an on-site restaurant open?

The GRAM does not have an on-site restaurant. Click here to browse restaurants close to the Museum’s downtown site.

Are there parts of the attraction that are closed?

Some areas, furniture, and interactive activities will be unavailable.

Are there any admission discounts available?

Culture Pass GR grants you admission to GRAM and other area attractions over the course of three days, for one low price. Purchase the pass online and download it to your phone for touch-free entrance to attractions. For a limited time, Culture Pass GR is on sale for just $20.

 

Learning about Local Wildlife at GRPM 2

Grand Rapids Public Museum

Photo Credit: Experience Grand Rapids


How to Experience Grand Rapids Public Museum:

Do I need to purchase tickets in advance?

Yes, Grand Rapids Public Museum (GRPM) requires all visitors to purchase tickets in advance for contactless entry.

Click here to reserve tickets.

Are there timed tickets?

Yes – all guests must reserve a timed-entry ticket to secure their visit time. Ticket times are available on the hour.

Do I have to come at a specific time?

Yes, please arrive as close as possible to your scheduled time.

What are the current hours of operation?

GRPM is open Monday-Friday from 9am to 5pm, and Saturday and Sunday from 10am-5pm.

What can I expect when I arrive?

Upon arrival, all guests will complete a COVID-19 questionnaire screening before receiving access to the Museum. If you or anyone in your group has experienced COVID-19 symptoms within 48 hours of your tour, please reach out to Museum staff to reschedule your private visit. GRPM will scan your digital tickets using the 6’ rule to maintain a safe distance for both you and their team members. Signage throughout the building and plexiglass around point-of-sale stations keep physical distancing top of mind for visitors.

Will they take my temperature?

No.

Do we have to wear masks?

Yes, all visitors and team members over the age of two are required to wear a mask at all times inside the Museum, unless they are physically unable to wear one.

How many people area allowed to enter?

Indoor attractions are limited to 50% of normal visitor capacity by order of the Michigan Department of Health and Human Services. GRPM limits capacity through its timed ticketing system to ensure proper distancing.

Are there sanitation areas?

High touchpoint areas and experiences have been removed or augmented with additional cleaning supplies to limit the spread of germs. Cleaning efforts, including more frequent cleaning protocols, have been increased in accordance with health department suggestions. GRPM has installed germ-killing ionization filters to its air-handling units. The units are connected to the Museum’s HVAC system to reduce airborne particles, control any odors and kill pathogens (including bacteria, viruses and mold).

Is there an on-site restaurant open?

The Museum Café offers prepackaged snacks and beverages, and is open from 10am to 3pm weekdays and 10am to 5pm Saturday and Sunday, with capacity limits. Click here to browse restaurants close to the Museum’s downtown site.

Are there parts of the attraction that are closed?

Some touchscreen and virtual reality experiences may not be available. Keep in mind that the 1028 Spillman Carousel is currently unavailable due to a major renovation project.

Are there any admission discounts available?

Culture Pass GR grants you admission to the Museum and other area attractions over the course of three days, for one low price. Purchase the pass online and download it to your phone for touch-free entrance to attractions. For a limited time, Culture Pass GR is on sale for just $20.

John Ball Zoo

John Ball Zoo

Photo Credit: Brian Craig for Experience Grand Rapids


How to Experience the John Ball Zoo:

Is the John Ball Zoo open?

No, the John Ball Zoo has closed for the winter season and will reopen in the spring.

Do I need to purchase tickets in advance?

John Ball Zoo encourages all guests to reserve admission tickets prior to arrival. Cashless transaction is highly encouraged if you purchase tickets on site. 

Click here to reserve tickets.

Are there timed tickets?

Yes – all guests must reserve a timed-entry ticket to secure their visit time. You may also secure tickets on site at the Zoo, but you might have to wait to enter the main area depending on current visitor capacity.

Do I have to come at a specific time?

Yes, admission to the zoo will only be valid for the 30-minute time block you have selected online. It is important that you arrive in the 30 minutes following the arrival time on your ticket to ensure a timely entry.

 

What are the current hours of operation?

The Zoo is open Friday, Saturday and Sunday from 10am to 4pm. It closes for the season after Sunday, November 22.

What can I expect when I arrive?

Informational signs and staff members will greet and direct you where to go. When there is a wait for entry, you will be directed to a waiting area for the time slot indicated on your ticket(s). These lines ensure that 6’ distance is maintained between your party and the next. When entering JBZ, please make sure that you have your ticket(s) in-hand either via paper ticket or mobile device and staff will scan them. Members will also need to present their member's card for verification.

Will they take my temperature?

No.

Do we have to wear masks?

Yes, anyone who is five years of age or older must wear a mask in all indoor public spaces at the Zoo, and outdoors if you cannot maintain six feet distance from other guests. Please bring a mask with you to the Zoo if you are able to medically tolerate wearing one.

How many people area allowed to enter?

Indoor attractions are limited to 50% of normal visitor capacity by order of the Michigan Department of Health and Human Services. The Zoo limits capacity through its timed ticketing system to ensure proper distancing.

Are there sanitation areas?

The Zoo has installed additional handwashing stations throughout the grounds and has implemented more frequent and detailed sanitation procedures.

Is there an on-site restaurant open?

Several snack venues are open. Cashless transactions are encouraged. Click here to browse restaurants close to the Museum’s west-side site.

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