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  • Destination
  • Downtown
    Enjoy a huge range of entertainment, dining, shopping and sightseeing opportunities, all within an easy, eye-catching 10-minute walk.
    West Side
    From tigers and coffee to meat markets and Mexican restaurants, the West Side is a fascinating mix of old-school and up-and-coming.
    Grit, growth and creativity characterize this downtown neighborhood, which boasts unique galleries, clever dining spots and many pleasant…
    Heritage Hill
    One of the nation’s top old-house neighborhoods – with 1,300 buildings dating back to 1844 – is just a five-minute walk from downtown.
    Medical Mile
    This world-class health-sciences corridor is spurring new retail and residential developments well beyond its namesake mile.
    North Quarter
    The city’s largest park, tiniest burger joint, oldest sweet shop and newest best-bar winner are just a few of the pleasures that await visitors.…
    Diversity is the hallmark of Southtown, with numerous ethnic groups contributing to a vibrant mix of restaurants, shops and events.
    An eclectic mix of specialty shops, galleries, restaurants and entertainment venues reflect this area’s friendly, funky, fabulous character.

    Contact Us

    Questions? Comments? Suggestions? We want to hear them all - about Grand Rapids, the Experience GR Team, our web site, you name it! 

    Use the list below to locate the appropriate contact person, or call/email our office at: 

    171 Monroe Ave NW, Suite 545
    Grand Rapids, MI 49503
    (616) 258-7388 (877) VISIT GR  Fax: (616) 459-7291

    Staff can be emailed directly by using first initial last name [at] or simply copy the email and paste into your send field of your email.

    Experience Grand Rapids is currently a victim of Caller ID spoofing. Caller ID "spoofing" occurs when a caller deliberately falsifies the information transmitted to your Caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally.  U.S. law and FCC rules prohibit most types of spoofing. If you are receiving such calls, please take a moment to file a complaint with the FCC, they can be reached by phone at 1-888-CALL-FCC (1-888-225-5322) or online at   We apologize for any inconvenience this may cause you.

    Staff Listings


    Doug Small, CTA

    (616) 258-7388 ext. 3541

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    Kim Young, CTA

    Vice President of Information Systems
    (616) 258-7388 ext. 3555

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    Dan Jonkman, CTA

    Vice President of Finance & Administration
    (616) 258-7388 ext. 3548

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    Angela Nelson, CTA

    Vice President of Multicultural Business Development
    (616) 258-7388 ext. 3568

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    Carol Campbell, CTA

    Accounting Manager
    (616) 258-7388 ext. 3572

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    Ashley Gechoff, CTA

    Executive Assistant
    (616) 258-7388 ext. 3565

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    Dan Kyle, CTA

    Information Systems Specialist
    (616) 258-7388 ext. 3551

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    Sales & Services

    Tom Bennett, CTA

    Vice President of Sales & Services
    (877) 847-4847 ext. 3544

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    Mary Manier, CTP, CTA

    Director of Sales
    (877) 847-4847 ext. 3554

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    Heidi Schmitt, GMS, CTA

    Director of State Accounts
    (877) 847-4847 ext. 3557

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    Nichole Steele, CTA

    National Sales Manager
    (877) 847-4847 ext. 3547

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    Kelsey Helstowski, CTA

    National Sales Manager
    (877) 847-4847 ext. 3546

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    Leslie Hastings, CHSP, CASE

    National Sales Manager
    (703) 469-1784

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    Nancy Ruppert, CTA

    Convention Development Manager
    (877) 847-4847 ext. 3549

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    Dave Nitkiewicz, CTA

    Specialty Markets Sales Manager
    (877) 847-4847 ext. 3574

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    Marlene Bushouse, CTA

    Senior Sales Administrator
    (616) 258-7388

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    Andie Newcomer, CMP, GMS, CTA

    Director of Events
    (877) 847-4847 ext. 3559

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    Jackie Stone, CTA

    Events Manager
    (616) 258-7388 ext. 3573

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    Maria Liddil, CTA

    Events Specialist
    (877) 847-4847 ext. 3575

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    Tim Nelson, CMP, CTA

    Director of Convention Services
    (877) 847-4847 ext. 3556

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    Brandy McCallum, CTA

    Convention Services Manager
    (877) 847-4847 Ext. 3543

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    Nina Fox, CTA

    Convention Services Specialist
    (877) 847-4847 ext. 3540

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    Janet Korn, CTA

    Senior Vice President
    (616) 258-7388 ext. 3545

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    Kate Lieto, CTA

    Director of Marketing
    (616) 258-7388 ext. 3553

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    Andrea Robyns, CTA

    Marketing Technology Director
    (616) 258-7388 ext. 3550

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    Laura Edgington, CTA

    Marketing Manager
    (616) 258-7388 ext. 3571

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    Lisa Verhil, CTA

    Visitor Services Manager
    (616) 258-7388 ext. 3578

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    Kelly Messerly, CTA

    Marketing Content Manager
    (616) 258-7388 ext. 3558

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    Stephanie Kotschevar, CTA

    Public Relations Manager
    (616) 258-7388 ext. 3577

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    Jack Stanley, CTA

    Video and Digital Content Creator
    (616) 258-7388 ext. 3567

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    Board of Directors

    Board of Directors

    Thank you to our Board of Directors that share their passion for Grand Rapids.

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