Dynamic Variation:

Karen Melton, CTA

Guest Services Supervisor
aka Hello Queen

Karen manages our Experience Grand Rapids airport team, which staffs the Visitor Information Desk at the Gerald R. Ford International Airport and roams the airport to provide on-the-spot assistance to travelers. She joined the team in 2014 and continues to lead by example in helping passengers navigate the airport and the region.

Karen studied small business accounting at Grand Rapids Community College and hospitality and tourism at Regent’s College London. She worked as a customer service agent for various airlines at the Ford airport as well as London’s Heathrow and Stansted airports, where she completed advanced courses with British Airways. She also taught English as a Second Language (ESL) to adults and children in Taiwan. (Imagine the frequent flyer miles she racked up!)

quote
quote
“My favorite part of the job is watching families and friends meet up after a long journey or a long time not seeing each other.”

Bio Bits

  • Raves about the food at Indian Masala restaurant. “The most authentic Indian food in town.”
  • Recommends Reserve Wine & Food for wine aficionados
  • Loves the view of Reeds Lake from the terrace at Rose’s restaurant.
Karen Melton - Guest Experience Supervisor

Karen Melton, Guest Experience Supervisor

Photo by Mod Bettie for Experience GR.