Doug leads the day-to-day operations of Experience Grand Rapids and its full- and part-time team members. Since joining the organization as CEO in 2008, he’s empowered team members to embrace new ideas and systems to keep pace with the phenomenal growth of the region’s economy and visitor infrastructure. He’s also made sure that Experience Grand Rapids is part of the collaborative team of community leaders focused on future development.
Doug came to Grand Rapids from leadership roles at Destination Marketing Organizations in Dayton, Palm Springs, Syracuse and Denver. His travels have made him appreciate this area even more. “Until you experience other places and actually live there, you don’t know how great we have it in Grand Rapids.”
Doug Small, President & CEO
Photo Credit: Experience Grand Rapids
Experience Grand Rapids and the Grand Rapids/Kent County tourism industry closed the books on another record year in 2018. This was the ninth consecutive year that hotel room revenue – our barometer
The tourism industry is as healthy as I’ve experienced in my 36-year career. In fact, it is prospering at a pace that makes it challenging for our hundreds of stakeholders to keep up with available
Explore more about the Experience GR Staff.