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Doug Small

Doug Small

President & CEO

AKA: Chief Experience Officer
(616) 258-7388 ext. 3541

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Request Doug as a speaker.


Oversees all administrative, operating, sales and marketing in such a way that fosters collaborative relationships to fulfill organizational mission.


Graduate of Siena Heights University; Adrian, MI-Hotel, Restaurant and Institutional Management, Certified Tourism Ambassador (CTA)

Volunteer Associations:

Board member for Michigan Lodging and Tourism Association; Downtown Market Grand Rapids; West Michigan Sports Commission and Downtown Grand Rapids Inc.; and serves on the Executive Committee of the Economic Club of Grand Rapids.

How long have you worked in the Tourism Industry?

Since 1982

How did you become a part of the Tourism Industry?

Earned degree in Hotel, Restaurant and Institutional Management at Siena Heights College (Adrian, MI). Began career out of college as a Banquet Manager at the Sheraton Westgate Inn (Toledo, OH).

Favorite Vacation Spot?

Italy and Southwest United States

One piece of advice or tip you would give to a first time visitor to Grand Rapids?

Do as the Locals do...experience the many mirco-destinations within the destination that offer the true flavors of Grand Rapids.

Get to know Doug better! Listen to the Podcast.

Doug shares his thoughts on how team building and thinking differently has built Grand Rapids to the destination it is today. Doug also shares a personal story that was a life changing event that provides a valuable lesson to all of us.…

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