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  • Downtown
    Enjoy a huge range of entertainment, dining, shopping and sightseeing opportunities, all within an easy, eye-catching 10-minute walk.
    West Side
    From tigers and coffee to meat markets and Mexican restaurants, the West Side is a fascinating mix of old-school and up-and-coming.
    Grit, growth and creativity characterize this downtown neighborhood, which boasts unique galleries, clever dining spots and many pleasant…
    Heritage Hill
    One of the nation’s top old-house neighborhoods – with 1,300 buildings dating back to 1844 – is just a five-minute walk from downtown.
    Medical Mile
    This world-class health-sciences corridor is spurring new retail and residential developments well beyond its namesake mile.
    North Quarter
    The city’s largest park, tiniest burger joint, oldest sweet shop and newest best-bar winner are just a few of the pleasures that await visitors.…
    Diversity is the hallmark of Southtown, with numerous ethnic groups contributing to a vibrant mix of restaurants, shops and events.
    An eclectic mix of specialty shops, galleries, restaurants and entertainment venues reflect this area’s friendly, funky, fabulous character.

    Doug Small

    Doug Small

    President & CEO

    AKA: Chief Experience Officer
    (616) 258-7388 ext. 3541

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    Request Doug as a speaker.


    Oversees all administrative, operating, sales and marketing in such a way that fosters collaborative relationships to fulfill organizational mission.


    Graduate of Siena Heights University; Adrian, MI-Hotel, Restaurant and Institutional Management, Certified Tourism Ambassador (CTA)

    Volunteer Associations:

    Board member for Michigan Lodging and Tourism Association; Downtown Market Grand Rapids; West Michigan Sports Commission and Downtown Grand Rapids Inc.; and serves on the Executive Committee of the Economic Club of Grand Rapids.

    How long have you worked in the Tourism Industry?

    Since 1982

    How did you become a part of the Tourism Industry?

    Earned degree in Hotel, Restaurant and Institutional Management at Siena Heights College (Adrian, MI). Began career out of college as a Banquet Manager at the Sheraton Westgate Inn (Toledo, OH).

    Favorite Vacation Spot?

    Italy and Southwest United States

    One piece of advice or tip you would give to a first time visitor to Grand Rapids?

    Do as the Locals do...experience the many mirco-destinations within the destination that offer the true flavors of Grand Rapids.

    Get to know Doug better! Listen to the Podcast.

    Doug shares his thoughts on how team building and thinking differently has built Grand Rapids to the destination it is today. Doug also shares a personal story that was a life changing event that provides a valuable lesson to all of us.…

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