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  • Downtown
    Enjoy a huge range of entertainment, dining, shopping and sightseeing opportunities, all within an easy, eye-catching 10-minute walk.
    West Side
    From tigers and coffee to meat markets and Mexican restaurants, the West Side is a fascinating mix of old-school and up-and-coming.
    Grit, growth and creativity characterize this downtown neighborhood, which boasts unique galleries, clever dining spots and many pleasant…
    Heritage Hill
    One of the nation’s top old-house neighborhoods – with 1,300 buildings dating back to 1844 – is just a five-minute walk from downtown.
    Medical Mile
    This world-class health-sciences corridor is spurring new retail and residential developments well beyond its namesake mile.
    North Quarter
    The city’s largest park, tiniest burger joint, oldest sweet shop and newest best-bar winner are just a few of the pleasures that await visitors.…
    Diversity is the hallmark of Southtown, with numerous ethnic groups contributing to a vibrant mix of restaurants, shops and events.
    An eclectic mix of specialty shops, galleries, restaurants and entertainment venues reflect this area’s friendly, funky, fabulous character.

    Doug Small

    Doug Small

    President & CEO

    AKA: Chief Experience Officer
    (616) 258-7388 ext. 3541

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    Request Doug as a speaker.


    Oversees all administrative, operating, sales and marketing in such a way that fosters collaborative relationships to fulfill organizational mission.


    Graduate of Siena Heights University; Adrian, MI-Hotel, Restaurant and Institutional Management, Certified Tourism Ambassador (CTA)

    Volunteer Associations:

    Board member for Michigan Lodging and Tourism Association; Downtown Market Grand Rapids; West Michigan Sports Commission and Downtown Grand Rapids Inc.; and serves on the Executive Committee of the Economic Club of Grand Rapids.

    How long have you worked in the Tourism Industry?

    Since 1982

    How did you become a part of the Tourism Industry?

    Earned degree in Hotel, Restaurant and Institutional Management at Siena Heights College (Adrian, MI). Began career out of college as a Banquet Manager at the Sheraton Westgate Inn (Toledo, OH).

    Favorite Vacation Spot?

    Italy and Southwest United States

    One piece of advice or tip you would give to a first time visitor to Grand Rapids?

    Do as the Locals do...experience the many mirco-destinations within the destination that offer the true flavors of Grand Rapids.