Join Our Team

Employment Type: Regular Part-Time
FLSA Status:  Non-Exempt 
Location: Gerald R. Ford International Airport (GRR)        

Experience Grand Rapids is seeking an individual who is passionate about Grand Rapids and eager to help others. The Ambassador provides a positive first impression and excellent customer service to airport travelers and visitors at the Gerald R. Ford International Airport (GFIA). This role is physically demanding and requires frequent walking and standing while engaging with passengers, answering inquiries, and directing individuals to their destinations.

Job Duties and Responsibilities:

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• Provides directions to gate locations,baggage claim, ticket counters,baggage carousels, and ground transportation within the GFIA
• Resolves problems that passengers are experiencing at either the GFIA Visitor Information Center or by roaming high visitor traffic areas throughout the airport
• Answers all incoming GFIA Visitor Information Center phone calls
• Maintains a well-informed working knowledge of the destination's airport, highways, transportation systems, public and private attractions and recreation areas, hotels, restaurants, events, weather conditions and accommodations, and acts as a liaison between these entities and the visitor.

Working Conditions:

• Ability to function in a stressful environment
• Frequent telephone, computer, and iPad use
• Be able to remain in a stationary position for extended periods of time during the shift
• Requires frequent walking and standing throughout the entire shift and can be physically demanding
• Must be able to move equipment weighing up to 20 pounds
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential tasks

Qualifications:

• High school diploma or GED
• One(1) to two (2) years of experience in customer service
• Exhibits exceptional customer service
• Demonstrates excellent communication
• Works successfully in a team environment as well as independently
• Demonstrates interpersonal skills with a diverse customer
• Delivers effective analytical, decision making and problem-solving
• Must be available to work shifts up to 8 hours,7 days a week – including holidays for approximately 15+ hours per week.Work hours may be irregular and are required to be adapted to ensure proper shift coverage.
• Starting pay is $15.00 per hour

The above statements are intended to describe the general nature and level of work being performed by the people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

To Apply

Send your resume to Theresa Danneffel, Guest Experience Manager, at tdanneffel@experiencegr.com by May 21, 2025.